Business Process Analyst

Location: Waltham, MA

Hybrid Schedule: 3 days onsite, 2 days remote

Duration: 12 months w/possibility of extension based on business needs and performance

Role Overview:

The Business Process Analyst within Workplace Services plays a critical role in designing, standardizing, and implementing business processes across all pillars, including Campus Experience, Event & Conference Management, Office Services & Planning and Warehousing & Logistics. This position partners with stakeholders within Workplace Services to deliver consistent, efficient, and compliant operational practices supporting business goals and world-class workplace experience. 

Key Responsibilities:  

• Develop, document, and optimize business processes and procedures across all Workplace Services pillars, ensuring alignment with organizational strategy, regulatory requirements, and best practices.   
• Update, maintain and report out on key project plans.    
• Map and analyze workflows including roles & responsibilities to identify efficiency opportunities, gaps, and process risks, recommending practical solutions for improvement and standardization.   
• Coordinate cross-functional input to ensure end-—including training materials, communications and change management in partnership with key stakeholders and process owners.   
• Monitor process performance and compliance, establishing and tracking key metrics, running regular audits, and recommending updates for continuous improvement.   
• Maintain detailed process documentation, SOPs, and process maps using approved platforms and tools, ensuring all materials are inspection- and audit-ready.   
• Stay current with industry best practices, trends, and regulatory changes, incorporating innovations and improvements as appropriate.      

Experience and Requirements:  

• 1-5 years of workplace services experience or equivalent specialties   
• BS Degree in either Business Administration, Facility Management, or Hospitality Management (or any related)
• Proven experience in business process analysis, design, development, and implementation within facilities management, workplace services, corporate real estate, or a related environment; direct experience in the pharmaceutical industry or similarly regulated sector preferred.   
• Strong knowledge of end-to-end process mapping methodologies (e.g., BPMN, Lean, Six Sigma) and demonstrated proficiency in digital modeling tools such as Visio, Bic or equivalent.   
• Exceptional analytical, organizational, and communication skills, including the proven ability to effectively facilitate workshops and drive successful cross-functional collaboration.   
• Demonstrated ability to work independently and successfully manage multiple concurrent projects in a fast-paced, complex matrixed environment.   
• Proficiency with digital process modeling and documentation tools as well as the full MS Office Suite.   
• Minimum of 3 days a week onsite presence.      

Preferred Qualifications:  

• Experience supporting life sciences or high-compliance environments.   
• Familiarity with sustainability initiatives in workplace operations.   
• Desire to implement AI enabled tools as part of daily activities.

Benefits:

When it comes to working, we want to help take some of life’s pressures off - where we can. So, Kelly employees get access to great benefits, perks, and discounts.

• EnrollVB Program

 ► Teledoc ► Supplemental Medical ► Min. Essential Coverage

 ► Dental ► Vision ► Legal & Financial

 ► Accident ► Short Term Disability ► Critical illness

 ► Term Life ► Whole Life

• Access 2 Wellness - lower medication costs

•Kelly’s Life Advisor Wellness Program - access to counselors to assist with a wide range of issues, including Life Coaching sessions

• Retirement Savings

• Direct Deposit.  Weekly pay

• Free skills enhancement and training with More than 6,000 courses and 55,000 eBooks and publications are available

•Employee Discounts/Perk Spot - Thousands of popular retailers and service providers, you can obtain discounts for almost anything you can buy.

•Holiday and Service plans where applicable