Site support Engineer

Job Overview

Under general supervision, provide remote second-tier Information Technology (IT) support to end-users, to restore service and / or identify and correct core problem.

Essential Functions

•  Recreate user problems to resolve operating difficulties and recommend system modifications to reduce user problems.
•  Escalate more complex problems to appropriate level of management and provide information on problems that are                        severe in nature or that are exceeding target dates.
•  Adhere to established IT policies, procedures and standards and ensure conformance with information systems, goals and            procedures.
•  Provide creative, effective solutions and recommend procedures and resources to enhance efficiency, productivity, and end          user satisfaction.
•  Provide training to end-users when indicated.
•  Provide guidance to less experienced Service Desk staff in areas such as problem resolution, communication, etc.
•  Maintain a thorough working knowledge of the day-to-day operating environment, available tools, and client applications.          Maintain a working knowledge of Service Desk and IT Operations procedures related to client services.
•  Perform other duties as required.
•  May be required to perform duties outside working hours.  This will be managed according to the applicable country                   legislation.

Qualifications

• Bachelor's Degree in Computer Science or related field Req
• Experience of PC software (Microsoft operating systems and applications suites, email systems, etc.) within a network                   environment or equivalent combination of education, training and experience 
• Working knowledge of Microsoft server, workstation, Service Now and networking technologies. 
• Working knowledge of industry standards with regards to system and network administration.
• Possess excellent verbal and written communication skills.