Client Success Manager
Remote, California
Title: Client Success Manager
Contract Duration: September 2025
Contract Type: W2 under Staffing Supplier
Pay Rate: $30-40/h
Start Date: As soon as possible
Location: Chicago - Hybrid (Some time in-office and some remote once offices reopen)
Visa Sponsorship: Not provided
Contract Duration: September 2025
Contract Type: W2 under Staffing Supplier
Pay Rate: $30-40/h
Start Date: As soon as possible
Location: Chicago - Hybrid (Some time in-office and some remote once offices reopen)
Visa Sponsorship: Not provided
About the Role
We are seeking a Client Success Manager to join our client's team, working with a diverse client base ranging from SMB to Enterprise/Strategic. In this role, you will analyze unique use cases during the customer's onboarding process, consult on best practices, and deliver a best-in-class training and implementation experience. This position requires cross-functional collaboration with stakeholders such as marketing, finance, and engineering. You will report to the Manager of Sales Ops within the Client Success and Admin Platform division.
We are seeking a Client Success Manager to join our client's team, working with a diverse client base ranging from SMB to Enterprise/Strategic. In this role, you will analyze unique use cases during the customer's onboarding process, consult on best practices, and deliver a best-in-class training and implementation experience. This position requires cross-functional collaboration with stakeholders such as marketing, finance, and engineering. You will report to the Manager of Sales Ops within the Client Success and Admin Platform division.
What You'll Do
- Drive cross-functional engagement to ensure a seamless onboarding experience.
- Serve as a Customer Advocate by representing customer perspectives to product, growth, operations, and leadership teams.
- Shape the vision and strategy for customer implementation.
- Set customers up for success by driving enrollment and activation for meaningful impact on revenue.
- Develop and nurture relationships with key customers, including Fortune 500 companies.
- Join a highly motivated team during rapid growth and scaling initiatives.
- Act as the team's analytical point of contact by developing reporting and dashboards to track performance and account health.
About You
- 4+ years of experience in implementation or customer-facing project management, focusing on strategic/enterprise accounts.
- 4+ years of experience in building reporting, dashboards, and using SQL to drive team efficiency and awareness.
- Comfortable with ambiguity, able to dive into data details to understand and utilize insights.
- Demonstrate a bias for action, thriving in a fast-paced and constantly evolving environment.
- Customer-focused with a record of discovering customer motivations.
- Take ownership of project success and customer outcomes.
- Operate with meticulous detail to deliver actionable project plans and resolve issues swiftly.
- Aim for continuous improvement each day.
- Possess a natural desire to refine existing processes and establish new ones where necessary.
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