Client Success Manager - Onboarding

Remote, California

Client Success Manager - Onboarding

Contract duration: 6 months (potential to be converted)
Pay rate: $35-40/h
Contract type: W2 under staffing supplier
Location: Hybrid - Remote + In-Office (NYC/San Francisco or Chicago)

As a Client Success Manager, you will work primarily with our wide variety client base, ranging from SMB to Enterprise/Strategic. During the customer's onboarding experience, you will analyze their unique use cases, consult on best practices, and offer a best-in-class training and implementation experience. This role requires working cross-functionally with multiple stakeholders such as marketing, finance, and engineering. You will report to the Manager, Sales Ops, sitting under S&O Managers and Admin Platform for business organization. Once offices reopen, we expect this role to be hybrid with some time in-office and some time remote.

You’re excited about this opportunity because you will…

Drive cross-functional engagement to ensure a best-in-class onboarding experience.
Serve as Customer Advocate by representing the customer’s voice for our product, growth, operations, and leadership teams.
Help shape the vision and strategy for our customers' implementation.
Set our customers up for success, driving enrollment and activation for a meaningful impact on gross revenue.
Develop and nurture relationships with a prominent customer base, including many Fortune 500 companies.
Join our highly motivated team at a time of rapid growth and exciting scale initiatives.

Skills and Requirements:

You have experience training/onboarding
You have 3+ years of Client Success Management, Sales or Account Management
You have excellent performance management skills
You are adept at project management
You enjoy fast, ambiguous environments that do not yet have comprehensive structure or clear roles and responsibilities
You bias to action and proactively fill opportunities and gaps

Apply now!