Customer Experience Specialist
New York, New York
Title: Customer Experience Specialist
Contract Duration: 3 months with possible extension
Contract Type: W2 under Staffing Supplier
Pay Rate: $33,16/hour
Start Date: As soon as possible
Location: In-person, New York, NY (200 Fifth Ave); subway travel may be required
Visa Sponsorship: Not provided
Contract Duration: 3 months with possible extension
Contract Type: W2 under Staffing Supplier
Pay Rate: $33,16/hour
Start Date: As soon as possible
Location: In-person, New York, NY (200 Fifth Ave); subway travel may be required
Visa Sponsorship: Not provided
Executive Summary
We are seeking a strategic, resourceful, and high-performing Customer Experience Specialist to support the launch and execution of new service offerings as part of a pilot initiative. This hands-on role combines operational oversight, team leadership, and process optimization in a fast-paced, ambiguous environment. The successful candidate thrives under pressure, demonstrates exceptional relationship-building and analytical skills, and is excited to drive growth and innovation on the ground.
We are seeking a strategic, resourceful, and high-performing Customer Experience Specialist to support the launch and execution of new service offerings as part of a pilot initiative. This hands-on role combines operational oversight, team leadership, and process optimization in a fast-paced, ambiguous environment. The successful candidate thrives under pressure, demonstrates exceptional relationship-building and analytical skills, and is excited to drive growth and innovation on the ground.
Key Responsibilities
- Oversee daily operations, ensuring smooth, efficient, and safe fulfillment of new services
- Monitor performance, identify root causes of inefficiencies, and execute corrective action plans
- Utilize data and insights to design and implement workflow, team structure, and process improvements
- Create and own workflows to keep launch projects on track, building a successful business foundation
- Support cross-functional growth initiatives, training programs, special projects, and market expansion efforts
- Generate new business opportunities by identifying and exploring new use cases for marketplace and other verticals
Skills & Qualifications
- Organized and proficient with Google Suite
- Ability to handle multiple tasks and thrive under pressure
- Strong communicator, experienced in customer-facing or management roles
- Self-starter with a bias for action in a fast-changing environment
- Problem-solving skills, able to translate high-level goals into actionable plans and implement processes
- Driven, determined, and willing to do what it takes for success
- Natural relationship-builder with influencing and motivating abilities across all levels
Nice to Have
- Bachelor’s degree or higher, or in progress
- 1+ years experience in sales, consulting, strategy, business development, operations, technology, banking, analytics, startups, or related
- Success driving initiatives, setting and meeting goals, collaborating in a team environment
- Experience executing business development opportunities or negotiating partnerships
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