Customer Service Representative

Remote, California

Title: Customer Service Representative
Contract Duration: until december
Contract Type: W2 under Staffing Supplier
Pay Rate: $26.60/hour
Start Date: As soon as possible
Location: Remote US (any time zone)
Visa Sponsorship: Not provided

Executive Summary
We are seeking a strategic, resourceful, and high-performing Customer Service Representative to deliver fast, empathetic, and high-quality support to restaurant partners. This role involves managing inbound inquiries across multiple channels, proactively communicating during incidents, and collaboratively improving support processes. You will have the opportunity to analyze data, recommend improvements, and help operationalize scalable solutions to continually enhance our customer experience.

Key Responsibilities

Triage and resolve inbound customer inquiries via chat, phone, and email; escalate to specialized teams when required
Drive outbound communications and proactive updates to stakeholders during incidents, delays, or product changes
Monitor live deliveries in real time and intervene to resolve blocked orders, exercising sound judgment for customer and partner resolution
Analyze inquiry patterns, document root causes, and recommend policy or workflow improvements to minimize recurring issues
Design, implement, and operationalize scalable processes, playbooks, macros, and tooling enhancements for the support operation
Continuously seek faster resolution times, improved customer satisfaction scores (CSAT), and reduction in escalations through process optimization

Skills & Qualifications

Crisp written and verbal communication skills
Calm decision-making ability under pressure
Comfort with data analysis, dashboards, and basic SQL
Proven ownership mindset and dedication to continuous improvement
Experience in customer service, support operations, or similar roles preferred
Strong problem-solving skills, attention to detail, and ability to work independently

Apply now!