Delivery Compliance Analyst

Delivery Compliance Analyst

Location: Remote USA

Contract Duration: 3 months 

Hours: ~35/week (schedule will be assigned once in the role, could include weekends)

Contract Type: W2 through staffing supplier

Pay Rate: $25 - $28/hr

We are building a new team to support our client in driving drop-off success/ compliance, and whose work will help shape the future of their driver product / UX for one of the company’s biggest bets! 

You will... 

- Support fulfillment for our delivery service and help drive compliance to drop off expectations 

- Conduct Photo Reviews of Dasher Photos to train a Machine Learning photo verification model and provide real-time feedback to Runners on bad photos 

- Grade and review drop-off photos as drivers take them 

- Upload photo scores into our platform for Machine Learning Model training and our upcoming Driver Ratings Product work 

- Outreach to Dashers to provide feedback about their photo 

- Assist in Drop-off Intelligence Processes and Workflows

- Outreach to customers to encourage providing drop-off instructions on difficult buildings (apartments, multi-tenet units) to help our drivers be successful on drop-off 

- Follow our address-matching process to scrape historical orders in order to edit drop-off instructions for dashers

- Ad-Hoc fulfillment investigations 

What we’re looking for: 

- Must have basic proficiency in Excel/Google Sheets [mandatory] 

- Understand excel formulas, formatting, data entry 

- Preferred: Comfortable w/ Pivot Tables, cleaning data and experience pulling data with pre-built queries 

- Ability to be comfortable in a fast-paced environment [making quick decisions, escalating issues] 

- Strong project management, organization and communication skills. 

- Should be detail oriented! 

Previous work history that would be a good fit for this role: 

- Experience with monitoring parcel delivery monitoring and/or fraud (example: UPS/Fedex parcel fraud or compliance) 

- Data Entry in logistics monitoring or coordinator 

- Consulting or data analytics with delivery of goods