Integrations Technical Specialist

Remote, California

Title: Integrations Technical Specialist
Contract Duration: Dec 2025
Contract Type: W2 Under Staffing Supplier
Pay Rate: $40-45/h
Start Date: As soon as possible
Location: Remote
Visa Sponsorship:Not provided

Executive Summary
We are seeking an Integrations Technical Specialist to provide high-touch, partner-facing technical support for merchant and partner integrations. This role focuses on resolving escalations, unblocking onboarding challenges, and ensuring long-term stability for partners. You will act as both a technical troubleshooter and solutions partner, joining live partner calls, diagnosing complex issues, and executing configuration and onboarding tasks beyond standard support. Your work is crucial to improving SLA performance, reducing backlog, and maintaining partner trust.

Key Responsibilities

Support Escalations

Monitor and triage integration-related support tickets for partners.
Ensure first response within SLA (24 business hours) and resolution within 3 business days for 80% of cases (excluding engineering/product-dependent issues).
Investigate and resolve operational escalations, including order failures, address parsing issues, and configuration mismatches.
Reduce escalation rate to Technical Account Management team by handling technical support scenarios that don’t require engineering intervention.

Strategic Partner Support

Join partner calls to troubleshoot real-time onboarding and integration issues.
Own and resolve high-touch onboarding blockers (e.g., SSOB issues, spreadsheet tracker fixes, migration setup).
Support and help launch supplemental features such as alcohol delivery, international expansion, and payment method migration.
Assist in V1 > V2 migration scoping, build, and launch.
Certify and launch new merchant/partner integrations sourced by Product Partnerships or SMB teams.
Perform ad hoc updates to developer documentation, wikis, and configuration settings.

Skills & Qualifications

2+ years of experience in API-based integrations or technical partner support.
Proven ability to work directly with external partners in a technical or integration support capacity.
Strong communication skills – able to translate between technical and non-technical audiences.
Hands-on experience with API troubleshooting, data triage, and runtime/configuration changes.
Comfortable joining partner calls to troubleshoot live issues.
Experience with tools like GitHub, Jira.
Basic proficiency in data analysis tools (SQL is a plus).
Strong organizational skills; able to manage multiple concurrent priorities.

Apply now!