Live Operations Associate – Health Sector Pilot

Remote - Anywhere in the USA, California

Title: Live Operations Associate – Health Sector Pilot
Contract Duration: November 3, 2025 – February 6, 2026
Classification: W2 under Staffing Supplier
Compensation: $22,86/hour
Location: 100% Remote, US-Based (Flexible between ET and PST)
Work Schedule: Rotating shifts, Monday–Sunday, spanning 7:00 AM–12:30 AM EST; weekend and evening availability required
Visa Sponsorship: Not provided

Position Overview

A growing technology-focused team is seeking a Live Operations Associate to support a high-impact pilot in the health sector, focused on error-free delivery execution and world-class customer service. This role is integral to managing live operations through proactive outreach and troubleshooting, with a goal of exceeding service level agreements and supporting quality assurance across every step of the workflow.

Key Responsibilities

Address merchant and delivery driver (courier) issues with empathy and urgency via phone, SMS, and email.
Proactively identify issues, analyze potential failures, and implement mitigation tactics to ensure seamless deliveries.
Monitor and execute workflows aligned with exceptional quality and SLA achievement.
Recognize operational trends and communicate actionable insights to internal teams to improve processes.
Develop deep knowledge of products, systems, and delivery tools; share learnings with the broader team.
Operate as part of a collaborative team committed to customer service excellence in a vital, innovation-driven environment.

Skills & Qualifications

Bachelor’s degree or equivalent professional experience.
2+ years in fast-paced customer service/support roles (technology, hospitality, healthcare, or related fields).
Strong multi-tasking, organizational, and independent problem-solving skills.
Excellent verbal and written English communication; comfortable balancing professional and casual communication style as needed.
Fluent with technology: fast learner, proficient with Google Sheets, and ≥40 WPM typing speed.
Ability to work rotating shifts including nights and weekends.
Comfortable working independently in ambiguous situations; effective at triaging novel problems.

Bonus Points

Experience with G-Suite, Slack, Atlassian, and Salesforce is strongly preferred.
Familiarity with technology-enabled service environments or delivery operations.

Apply now!