Manager, Merchant Sentiment Operations
Tempe, Arizona
Title: Manager, Merchant Sentiment Operations
Contract Duration: Jan, 2026
Contract Type: W2 under Staffing Supplier
Pay Rate: $35/h
Start Date: asap
Location: Tempe, AZ ; required in-office presence, must live within a commutable 30 miles of the corporate office
Visa Sponsorship: Not provided
Contract Duration: Jan, 2026
Contract Type: W2 under Staffing Supplier
Pay Rate: $35/h
Start Date: asap
Location: Tempe, AZ ; required in-office presence, must live within a commutable 30 miles of the corporate office
Visa Sponsorship: Not provided
Executive Summary
We are seeking strategic, resourceful, and high-performing Managers for the Merchant Sentiment Operations team, providing coverage for leaves of absence. The roles are responsible for day-to-day team oversight, talent development, and fostering a collaborative, solution-focused environment. Managers will work on site to enable effective in-person people management and immediate problem-solving. The ideal candidate has proven leadership experience, a team-first mentality, and a passion for driving collective success.
We are seeking strategic, resourceful, and high-performing Managers for the Merchant Sentiment Operations team, providing coverage for leaves of absence. The roles are responsible for day-to-day team oversight, talent development, and fostering a collaborative, solution-focused environment. Managers will work on site to enable effective in-person people management and immediate problem-solving. The ideal candidate has proven leadership experience, a team-first mentality, and a passion for driving collective success.
Key Responsibilities
- Oversee day-to-day operations and long-term success of the Merchant Sentiment team
- Foster and nurture team collaboration, employee development, and a solution-oriented team environment
- Conduct in-person 1:1 meetings with direct reports, facilitate cross-team connections, and respond quickly to evolving business needs
- Provide guidance, motivation, and support to team members across varied responsibilities
- Develop strategies to meet high talent standards and ensure a positive team culture
- Utilize Salesforce, JIRA, and Workday for operational efficiency and team management
- Collaborate with cross-functional partners within the Marketplace organization
Skills & Qualifications
- Minimum 2 years’ experience in people leadership or team management
- Proven ability to thrive in a fast-paced, dynamic environment
- Strong passion for developing teams and fostering high performance
- Team-focused, empathetic leadership style; skilled in managing change
- Working knowledge of Salesforce, JIRA, and Workday systems
- Strong problem-solving, communication, and interpersonal skills
- Ability to be physically present in the Tempe office as required (in-office days set by business needs)
Nice to Have
- Proficiency in Excel or Google Sheets
- Project management experience
- Prior experience in support operations or customer service environments
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