Manager, Strategy and Operations - International New Verticals

MANAGER - STRATEGY AND OPERATIONS - INTERNATIONAL NEW VERTICALS 

Location:   Hybrid/Remote in Vancouver, BC or Toronto, ON

Contract Duration:  July 2025 – July 2026

Contract Type:   T4 through Staffing Supplier

Pay Rate:   $52 - $57 CAD/hour

About the Team 

We are looking for a strategic thinker and hands-on builder to help us scale non-restaurant business internationally! This is an exciting opportunity to drive the selection and acquisition strategy of all non-restaurant categories across Canada and Australia. With a mission to bring the best of your local city to you, the New Verticals team is rapidly expanding as we gain entry into new categories including Grocery and Retail. You will be the driving force of our selection strategy across our international markets, and as we scale, will curate an exceptional experience for all our merchants (from Enterprise to SMB) on our platform. 

About the Role 

We are looking for a Strategy and Operations Manager to bring our New Verticals vision to life. You will touch all workflows that result in a merchant winning its first orders on the marketplace, including; 

• Identifying and sizing opportunities, building selection intelligence and maintaining a robust pipeline of merchants 
• Building the acquisition strategy (what categories, which markets, at what price?) 
• Mobilizing sales resource against our plan (building lead lists and acceleration initiatives, headcount planning) 
• Unlocking downstream resourcing to quickly onboard new merchants, including onboarding, technical integrations and relationship managers 
• Identifying blockers to merchant retention and building a best-in-class merchant experience, with particular focus on the first 30 days on the platform 

In a typical day this means you could be planning the annual international merchant acquisition budget in the morning, and in the afternoon build and launch an acceleration initiative to quickly capitalize on an emerging opportunity in a new city. This role is a dynamic blend of high-level strategic thinking, analytics and intelligence building, and sales execution at the lowest level of detail. This is a role that continues to evolve as we set solid foundations for selection in our international markets and look to drive success further along in the merchant lifecycle. You will report into the Growth Platform Lead for International New Verticals and be embedded in a team that ultimately manages the New Verticals P&L. Your cross-functional partners will include sales leads across Enterprise, Mid-market and SMB; downstream post-sale functions including onboarding and activations partners, Australia and Canada NV GMs, and Finance. This is a 12-month fixed term contract role that will be hybrid in either Vancouver or Toronto.

You’re excited about this opportunity because you will… 

• Strategize – Devise and execute the overall operational strategy for winning and retaining merchants in our international markets 
• Influence – Work cross-functionally with our Operations, Product, Account Management, Finance and Business Development teams to accelerate our business and improve the merchant experience 
• Own market intelligence and our pipeline – Build analysis to size our international opportunity, justify where we should invest, and respond to competitor threats 
• Experiment – Use a data-driven approach and your marketplace knowledge to diagnose problems quickly or identify acquisition opportunities, run and scale tests that move the needle, and make our business 1% better every day 

We’re excited about you because… 

• You have 5+ years of experience in consulting, strategy, business development, operations, technology, banking, grocery/CPG, analytics or related experience; high-growth or early-stage start-up experience or entrepreneurship 
• You have experience leading projects, hitting goals, and succeeding in a team environment 
• You have Excel (can perform complex functions and modeling) and SQL knowledge 
• You are a self-starter – You have a bias towards action and excel in a fast-paced and evolving business 
• You are entrepreneurial – You crave responsibility and want to shape the vision and direction of the company 
• You are an elastic thinker – You can operate at both the 10,000-foot level and at the 10-inch level. 
• You are a relationship-builder – You can influence and motivate people at all levels across a variety of job functions. 
• You are a generalist – You seek exposure to different types of problems and want to try your hand at different sides of the business 
• You are gritty – You enjoy ambiguity and are willing roll up your sleeves and do whatever it takes to make things successful 
• You are a problem solver – You have a talent for managing complex projects, driving high-level goals into actionable plans, and enjoy implementing processes. 
• You are a leader – You can build a diverse team of strong performers, helping champion development of future leaders