Merchant Strategy and Operations Contractor

Merchant Strategy and Operations Contractor

Location: Remote USA

Contract Duration: 4 months

Contract Type: W2 through Staffing Supplier

Hours: 20 hrs per week to start – could increase to 30 per week

Pay Rate: $38 - $42/hr

About the Team- 

On the Merchant Strategy & Operations team, our mission is to have best-in-class restaurant selection for Consumers and build products and services for our Merchants to grow their businesses profitably on our platform. We work on problems ranging from acquiring and onboarding new merchants to building a positive experience and solving pain points for existing merchants, to growing their sales through new products and services. 

About this Role- 

As a member of the Merchant Strategy & Operations Team, you will drive impact and solve problems by digging into the details, speaking with our Merchants and building strong team collaboration. You will help own the onboarding lifecycle for our newly acquired Merchants and help shape the success of these Merchants on our platform. To succeed in this role, you will need to have strong communication and organizational skills as well as a strong ability to review data. 

You're excited about this opportunity because you will… 

• Operate - You have strong communication and organizational skills 
• Analyze - You are comfortable being provided large sets of data to review and identify trends 
• Communication - You are comfortable with reaching out to Merchants to understand their onboarding journey 

We’re excited about you because… 

• You have a Bachelor’s degree or equivalent amount of work experience 
• You have 1+ years of work experience in a fast-paced operations/analyst role in technology, hospitality or grocery & convenience 
• You are a highly-motivated individual that can work independently 
• You are a natural problem solver, willing to triage problems that may not have a pre-defined solution 
• You can speak fluent English and have above average technical fluency (typing speed of 40 WPM). 
• You have effective written communication skills--including top-notch grammar, spelling, and the ability to write both formally and casually using our brand voice and tone 
• You are above average in technological fluency - and are especially comfortable with Google Sheets 
• You’re an owner / self-starter – You have a bias towards action and are proactive in taking on new opportunities to identify solutions, and areas to add value 
• You’re naturally curious – You always look for ways to improve existing processes 
• Bonus Points for… Familiarity with G-Suite, Slack Familiarity with SQL