Product Operations Analyst

Hybrid - NYC, New York

Title: Product Operations Analyst

Contract Duration: 3 months
Classification: W2 under Staffing Supplier
Compensation: $30-33/hour
Location: New York, NY (Hybrid at 200 Fifth Ave)
Reports to: Associate Manager, Product Operations
Visa Sponsorship: Not provided

Position Overview

A leading team in the Strategy & Operations division seeks a Product Operations Analyst to manage end-to-end deployment and fulfillment of partner hardware for in-store client partnerships. This role blends process development, hands-on logistics, technical configuration, and cross-functional coordination, aiming to create scalable, repeatable operational frameworks for partner success.

Key Responsibilities

Act as primary operational point for partner management, maintaining daily communication and escalation of risks/updates.
Manage hardware procurement, inventory, and hands-on configuration—including prepping devices for shipment, label printing, packaging, and coordinating carrier pick-ups.
Track lifecycle and status of partner accounts/hardware from onboarding to live operation, maintaining status accuracy and visibility.
Develop, document, and improve operational playbooks for scalable procurement, configuration, and fulfillment processes.
Coordinate with Revenue teams (Sales, Customer Success, Enablement), providing timely communication, updates, and support in meetings.
Set and manage expectations around the fulfillment process with internal teams and clients, ensuring transparent and accurate communication.
Support generation and tracking of order forms, identifying opportunities to automate and streamline sales operations workflows.
Deliver proactive operational communications for all internal teams supporting the partnership program.

Skills & Qualifications

1–2+ years of experience in operations (Sales Ops, Business Ops, Logistics, IT Operations, etc.).
Proven process-oriented mindset; experience building and documenting efficient systems from scratch.
Technically proficient; comfort with hands-on hardware/software configuration (Apple/macOS environment experience is a plus).
Strong organizational skills; proven ability to manage multiple workstreams and deadlines.
Excellent collaboration and communication skills—able to work with technical and non-technical stakeholders.
Resourceful, proactive problem-solver with "get-it-done" attitude and willingness to navigate ambiguity.
Customer-centric focus and empathy for user challenges.
Experience with hardware provisioning/IT asset management and familiarity with Salesforce, JIRA, Confluence, Looker (preferred).
B2B SaaS/project management experience is a bonus.

Apply now!