Project Coordinator - Platform Innovation Launch Specialist

San Francisco - hybrid, California

Title: Project Coordinator - Platform Innovation Launch Specialist
Contract Duration: January, 2026
Contract Type:W2 under Staffing Supplier
Pay Rate: $53,35
Start Date: ASAP
Location: Bay Area, CA (San Francisco HQ; mix of remote, in-office, and extensive travel nationwide)
Visa Sponsorship: Not provided

Executive Summary
We are seeking a strategic, resourceful, and high-performing Project Coordinator/Specialist III (Launch Specialist, Platform Innovation) to join our client's Platform Operations organization. This role is essential to executing new white-label restaurant partnerships, owning the onboarding and training process, and shaping merchant experiences on the platform. You’ll operate at the intersection of product launch, training, and customer success, with major travel requirements and cross-functional collaboration across sales, operations, product, and account management.

Key Responsibilities

Travel regularly across the Bay Area and nationwide to onboard restaurant merchants, enhance experience, and support sustainable adoption
Design and implement onboarding strategies and processes for new merchants, ensuring a seamless and delightful experience
Execute hands-on work with both hardware and software configuration at merchant sites
Design and deliver effective training materials; lead training sessions to support staff understanding and platform adoption
Identify workflow improvements, maximizing merchant adoption and revenue opportunities
Collaborate with cross-functional teams (sales, ops, product, analytics, account management) to support successful launches
Act as a merchant advocate, providing best-in-class support and identifying opportunities for ongoing improvement
Achieve immediate, measurable results and adapt to evolving business needs

Skills & Qualifications

Bachelor’s degree or equivalent work experience
Minimum of 5 years’ experience in hospitality, restaurant management, or systems/platform implementation
Excellent attention to detail and commitment to task accuracy and on-time completion
Strong customer service skills for both external and internal stakeholders
Demonstrated cross-functional collaboration ability
Proactive operator, self-starter, and problem-solver comfortable with high levels of detail
Spanish fluency is a strong plus
Willingness and ability to travel extensively

Nice to Have

Experience creating onboarding or training processes for restaurant or hospitality tech platforms
Prior exposure to launching new systems or products in fast-paced environments
Hands-on experience with both software and hardware at customer sites

Apply now!