Project Coordinator, White Glove Delivery Service

Remote, California

Title: Project Coordinator – White Glove Delivery Service
Contract Duration: December 31, 2025
Contract Type: W2 under Staffing Supplier
Pay Rate: $22,86/h
Start Date: ASAP
Location: San Francisco, CA - 100% Remote
Visa Sponsorship: Not provided

Executive Summary
We are seeking a strategic, resourceful, and high-performing Project Coordinator to join our client's growing White Glove Delivery Service team. You will play a vital role in live operations by engaging with dashers, ensuring impeccable service standards, analyzing delivery data, and spearheading process improvements. The ideal candidate is detail-oriented, thrives in a fast-paced environment, communicates effectively, and is motivated to become a subject-matter expert in a rapidly evolving product space.

Key Responsibilities

Proactively contact dashers to set clear expectations and instructions for various white glove delivery types
Train, re-educate, and support dashers when delivery non-compliance occurs
Address dasher-related issues with empathy, urgency, and creative problem-solving
Analyze delivery data to identify trends and process improvement opportunities
Spearhead and execute workflows to meet exceptional service-level agreements (SLAs)
Communicate findings and collaborate with cross-functional teams to improve processes
Develop deep expertise in product features, processes, systems, and tools
Contribute to world-class customer service and operational excellence within the team
Work independently and effectively multi-task in a high-pressure, fast-moving environment

Skills & Qualifications

Bachelor’s degree or equivalent work experience
Fluent in Spanish and English (written and verbal)
2+ years’ experience as a project coordinator in technology, grocery, or convenience industries
Highly motivated with the ability to work independently
Strong problem-solving abilities and adaptability to undefined challenges
Exceptional attention to detail and strong organizational skills
Above average technological fluency and comfort with Google Sheets/data analysis
Typing speed of 40+ WPM and top-tier written communication skills, including grammar and brand tone
Willingness to work weekends and occasional extended hours (up to 60 hours/week with prior notice)

Nice to Have

Familiarity with G-Suite, Slack, Atlassian, Salesforce
Previous experience in grocery, convenience, or live delivery operations

Apply now!