Project Manager, Merchant Experience

Project Manager, Merchant Experience - Launch 

Preferred Location (in Priority): New York City, San Francisco 

Location (Open To): Denver, Chicago, Phoenix, Austin 

Contract Length:  3 months 

Contract Type:   W2 through Staffing Supplier

Pay Rate:   $40 - $45/hr

About the Team 

Tableside Order and Pay is a digital ordering platform that allows restauranteurs to scale their business and drive revenue. Our team is on a mission to make operating a hospitality business a whole lot easier. Tableside Order & Pay’s innovative platform has all the tools merchants need — all in one place — reliable online ordering, reporting & analytics, targeted marketing, and more. We know that every restaurant is unique, so we built our software to be as flexible as you need. The platform powers the Friday night dinner rush, the weekend brunch reservations, and everything in between. 

About the Role 

Tableside Order & Pay (OPT) is looking for a Project Manager for their Launch Team to drive the onboarding and launch team’s top priority strategic merchant projects, internal & external communication, and milestone timelines. This role focuses on the merchants' launch experience where you’ll have opportunities to improve efficiency, time-to-value, and internal processes. You'll work cross-functionally between our sales, account management, operations, product, and analytics teams to build a delightful experience for our merchants. You will report to the Associate Manager, Strategy & Operations of Tableside OPT and work within our Platform Operations organization. This position is primarily remote with some requirements to be on-site at a corporate office. Additionally, the role may require up to 10% travel to merchant launches around the US. 

You’re excited about this opportunity because you will… 

• Create and execute plans for merchant onboarding strategy, building a seamless onboarding experience that delights merchants Implement programs across process, product, and people to move the numbers 
• Be a product expert with a high level of proficiency in all associated integrations 
• Create merchant training materials to encourage staff understanding and adoption 
• Perform quality assurance testing to ensure full functionality of ordering site prior to launch 
• Train merchant staff on effectively using the platform 
• Identify opportunities to improve upon existing merchant workflows to encourage adoption and maximize revenue 
• Be able to achieve immediate results and adapt in an evolving work environment 
• Look for ways to improve and want to shape the direction of the company 

We’re excited about you because you have… 

• Bachelor’s degree or equivalent work experience 
• 4-5 years of work experience in project management or account management 
• Able to complete tasks accurately, effectively and on time with superb attention to detail 
• Experience working successfully cross functionally with individual contributors 
• Excellent external and internal customer presentation skills 
• Driven/led a successful (measured by adoption) business opportunity, developed process improvements, and enabled stakeholders on process changes.
• Experience working successfully cross functionally with other departments