Senior Associate, Transportation - Parcel

Remote, Arizona

Title: Senior Associate, Transportation - Parcel
Contract Duration: 6 months
Contract Type: W2 under Staffing Supplier
Pay Rate: $50-54/h
Start Date: As soon as possible
Location: Remote (M-F, 10am-6pm EST)
Visa Sponsorship: Not provided

Executive Summary
We are seeking a strategic, resourceful, and high-performing Senior Associate, Transportation - Parcel to join our client's New Verticals team. You will manage daily regional site operations via third-party relationships while playing a hands-on leadership role in day-to-day parcel movement across the U.S. The position focuses on shipment visibility, exception resolution, and driving carrier performance and process optimization in a fast-paced and growth-focused environment.

Key Responsibilities

Oversee daily transportation operations, including shipment monitoring, rapid exception resolution, and carrier communication to ensure on-time performance.
Lead the Track & Trace team by guiding workflows, offering real-time support, and keeping the team aligned on service priorities.
Build, implement, and evolve SOPs and performance playbooks for continual process improvement and operational efficiency.
Partner cross-functionally with Operations, Customer Support, and Carrier teams to ensure seamless execution and a consistent customer experience.
Collaborate cross-functionally to investigate root causes for service failures and drive corrective actions.
Act as a critical liaison between transportation providers, customer service teams, and fulfillment centers to maintain top-level service and clear communication.
Utilize Excel/Google Sheets for reporting, data analysis, and operational tracking.

Skills & Qualifications

3-5 years of experience in logistics or supply chain operations.
Demonstrated experience in leading or managing teams with a strong focus on high performance and service consistency.
Expertise in real-time shipment monitoring, rapid exception management, and effective carrier communication.
Proven ability to build, implement, and scale processes in dynamic environments.
Strong analytical and organizational skills; comfortable with Excel/Google Sheets for data analysis and reporting.
Experience acting as a liaison between transportation, customer service, and fulfillment teams.

Bonus Points

Experience with TMS platforms (Turvo, Mercury Gate, or similar).
Familiarity with Zendesk or similar CX tools.
Background in a fast-paced startup environment.
Experience building and training high-performing teams.

Apply now!