Strategy & Operations Specialist

Title: Strategy & Operations Specialist

Contract Duration: Until December 2025
Contract Type: W2 under staffing supplier
Pay Rate: $50-52/h
Start Date: As soon as possible
Location: Remote
Visa Sponsorship: Not provided

About the Role
 We are seeking a skilled Strategy & Operations Specialist to transform core operating processes for a Partner Integration team. The key goals of this role are to automate and streamline processes to eliminate manual tasks and significantly reduce the manual steps/time spent by technical account managers.

Key Responsibilities

• Transform and automate operational processes, focusing on tracking implementation timelines/statuses and creating knowledge bases for training models.
• Build dynamic tracking of current accounts and how they leverage products and services.
• Collaborate with cross-functional product, engineering, technical, and operations teams to enhance process flows through automated solutions.

Skillsets Desired

Operational

• Proven track record enhancing process flows via automated solutions.
• Experience in project and/or program management.
• Success in working with cross-functional teams, including product, engineering, technical, and operations.

Technical

• Experience with software platforms like JIRA, Tableau/Sigma (or similar dashboarding systems), Salesforce, Confluence, and Asana.
• AI tooling experience, including ChatGPT, Google Gemini/Scripts, and Cursor.
• Hands-on SQL experience to troubleshoot and conduct data investigations.
• Proficiency in Google Sheets/Excel.
• Preferred experience in system integration (API, ETL).

General

• Excellent written and verbal communication skills.
• Bachelor’s degree required.