Strategy and Operations Contractor - Gift Cards

Strategy & Operations Contractor, Gift Cards

Location: Remote, preferably based in New York, NY 

Contract Duration:  1 year

Contract Type:   W2 through Staffing Supplier

Pay Rate:   $30 - $35/hr

About the Team 

This role reports into our New Verticals team, which was launched in 2020 with the purpose of delighting our customers and empowering our local economies outside of just restaurants. Since then, we’ve launched Grocery, Convenience, Alcohol, Retail, and our other businesses. The team is focused on incubating new ideas to give customers better ways to make purchases on and off the app. One of our fastest-growing verticals is our $1B+ Gift Cards business, which plays a vital role in driving acquisition, retention, and brand reach through both seasonal campaigns and everyday use. 

About the Role 

We’re looking for a strategic and operationally-savvy team member to join our Gift Cards team. In this role, you’ll drive seasonal occasion campaigns (e.g., Valentine’s Day, Mother’s Day, and Christmas), scale our gift card assortment, and optimize our funnel to drive growth. You’ll collaborate cross-functionally across Marketing, Product, and Operations to improve the gift card experience and grow our reach. You will report into the GM of Gift Cards on our New Verticals team. 

You’re excited about this opportunity because you will… 

• Own and execute seasonal campaigns for key gifting occasions from strategy to launch, including campaign briefing, asset coordination, and performance tracking. 
• Expand our digital and physical gift card selection to match customer needs, regional demand, and gifting trends. 
• Optimize the gift card purchase and redemption funnel to increase conversion rates and reduce drop-off. 
• Collaborate with our support team to ensure a high-quality user experience is maintained. 
• Maintain accurate merchandising and catalog updates to ensure gift card inventory is current and impactful. 

We’re excited about you because… 

• You have 3+ years of experience in tech, strategy, consulting, operations, or a related high-performance environment. 
• You’re proficient in Excel or Google Sheets and comfortable with manipulating and interpreting data to make decisions. 
• You’ve worked in tech-enabled operational roles and understand how to execute tasks through internal platforms and workflows. 
• You have strong attention to detail and enjoy building scalable, repeatable processes in fast-paced environments. 
• You’re a self-starter who thrives in ambiguity and can work independently to drive impact.