Supervisor, Voice Ordering Accessibility
Tempe, Arizona, Arizona
Title: Supervisor, Voice Ordering Accessibility (Day Shift)
Contract Duration: 6 months
Contract Type: W2 under Staffing Supplier
Pay Rate: $30-35/h
Start Date: As soon as possible
Location: 100% In-office in Tempe, Arizona (Must live within 30 miles of the office)
Visa Sponsorship:Not provided
Contract Duration: 6 months
Contract Type: W2 under Staffing Supplier
Pay Rate: $30-35/h
Start Date: As soon as possible
Location: 100% In-office in Tempe, Arizona (Must live within 30 miles of the office)
Visa Sponsorship:Not provided
About the Role
We are seeking a dedicated Supervisor for our Voice Ordering Accessibility team, part of the core Support Operations at our Client organization. In this role, you will oversee a team of trained representatives who assist customers with accessibility needs by placing orders on their behalf. As a Supervisor, you are a leader, operator, and problem solver, managing day-to-day operations in a growing company while maintaining high-quality and speed metrics for your team. You will facilitate team collaboration, employee development, and problem-solving through direct, in-person interactions in our Tempe office.
We are seeking a dedicated Supervisor for our Voice Ordering Accessibility team, part of the core Support Operations at our Client organization. In this role, you will oversee a team of trained representatives who assist customers with accessibility needs by placing orders on their behalf. As a Supervisor, you are a leader, operator, and problem solver, managing day-to-day operations in a growing company while maintaining high-quality and speed metrics for your team. You will facilitate team collaboration, employee development, and problem-solving through direct, in-person interactions in our Tempe office.
What You'll Do
- Lead a motivated team dedicated to customer success, focusing on the ordering experience for customers with accessibility needs.
- Go above and beyond to ensure a seamless ordering experience for visually impaired customers and others requiring assistance.
- Support your team members in accurately placing orders and recommending local restaurants.
- Improve internal tools and offshore agents to deliver high-quality support.
- Set, manage, and achieve individual and team goals and objectives.
- Coordinate daily workflow and adjust resources to fulfill service-level agreements.
- Create, distribute, and present impactful reports on team performance.
About You
- A natural leader with the ability to motivate a team, set targets, and manage career growth and performance.
- Constantly evaluating the effectiveness of team activities and focused on achieving measurable impacts.
- Quick to translate analysis into actions and solve business problems using ‘first principles.’
- Always looking to improve work products, balancing quality and quantity in decision-making.
Qualifications
- Bachelor’s degree or equivalent experience.
- 2+ years of people management or team lead experience.
- Expertise in process improvement.
- Skilled in data analysis and using data to inform decisions.
- Knowledgeable in Salesforce, Sigma, and Excel/Google Sheets (can maintain complex spreadsheets).
- Experience in the tech, restaurant, or logistics industries (preferred).
- Familiarity with working in large, diverse customer support, operations, and sales organizations (preferred).
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