Support Specialist (Client & Regional Support)

San Francisco, California

Title: Support Specialist (Client & Regional Support)
Contract Duration: Until Dec 2025
Contract Type: W2 Under Staffing Supplier
Pay Rate: $45-51.07/hour
Start Date: As soon as possible
Location: San Francisco, CA (2nd St); hybrid
Visa Sponsorship: Not provided

Executive Summary
We are seeking a strategic, resourceful, and high-performing Individual Contributor Support Specialist to support the regional team and enable Senior Strategic Partner Managers (Sr. SPMs) to focus on high-level strategic initiatives. The IC Support Specialist will manage a portfolio of 20–25 client accounts, perform operational and administrative tasks, and ensure a best-in-class partner experience. This role offers valuable exposure to cross-functional workstreams and presents growth opportunities in both strategic account management and regional operations.

Key Responsibilities

Serve as primary point of contact for 20–25 merchant clients, ensuring regular check-ins and maintaining high-quality communication.
Conduct monthly check-ins, Quarterly Business Reviews (QBRs), and escalate partner issues as needed.
Monitor merchant performance, execute growth and retention initiatives, and support partner needs.
Deliver operational support including deck creation, data ticket submissions, and handling basic pitch/operational calls.
Support menu, tablet, DAT form, and MXP submissions, collaborating with Sr. SPMs to align on regional goals.
Assist with day-to-day workflows and administrative needs to enable Sr. SPMs to focus on strategic management.
Identify and act on opportunities for improvement across both merchant-facing and internal functions.

Skills & Qualifications

Strong organizational skills, attention to detail, and proactive approach to juggling multiple workstreams.
Excellent communication skills with comfort working across diverse stakeholders.
Proven ability to thrive in cross-functional, fast-paced environments.
Prior experience in client support, strategic partnerships, or account management preferred.
Self-driven and focused on anticipating team needs and unblocking workstreams.

Nice to Have

Experience in program management, merchant support, or operational roles within high-growth environments.
Ambition to grow into future program ownership or strategic leadership positions.

Apply now!