Integrations Onboarding Specialist – Merchant Experience

Hybrid 1x a week - Tempe only, Arizona

Title: Integrations Onboarding Specialist – Merchant Experience

Contract Duration: January 31, 2026
Contract Type: Temporary Agency Worker, Full-time
Pay Rate: $23,81/hour
Start Date: Asap
Location: Tempe, AZ (Hybrid; remote acceptable, local candidates required in office Thursdays; Fingerprinting Required)
Visa Sponsorship: Not provided

Executive Summary
An established technology-driven organization is seeking an Integrations Onboarding Specialist for a hybrid contract assignment in Tempe, AZ. This specialist will facilitate platform integrations for partners and merchants, providing top-tier onboarding service and technical support for POS and inventory feed systems. The position requires strong problem-solving skills, technical acumen, and experience driving process automation and operational efficiency in fast-paced, collaborative environments.

Key Responsibilities

Deliver high-quality onboarding experiences for merchants, empowering their business growth through seamless integrations
Perform technical deep-dives and troubleshoot merchant issues, recommending creative and sustainable solutions
Collaborate cross-functionally with operations, product, sales, and engineering teams to pilot and improve new onboarding tools and processes
Identify and automate operational workflows to optimize merchant outcomes
Contribute to team projects, process improvements, and operational success aligned with company goals
Adhere to established collaboration, communication, and availability norms, including weekly meetings, training sessions, and participation in team-building activities
Flexibility to choose core shifts (7am–3pm, 8am–4pm, or 9am–5pm MST), with PM-only shifts available after 90 days

Skills & Qualifications

Minimum 2 years’ experience with AI tools, SQL, Google Sheets analytics, MODE, and SFDC reporting
Deep understanding of POS systems and technical integrations
Proven success in process automation and driving operational improvements
Strong diagnostic, problem-solving, and creative solution development skills
Attention to detail and comfort with ambiguity
Excellent time management, ownership, and project delivery skills
Exceptional teamwork, communication, and collaboration in cross-functional settings

Nice to Have

Experience in merchant onboarding and technical customer success
Background in process automation for SaaS, tech, or retail systems
Participation in collaborative team environments fostering trust and growth

Apply now!