Strategy & Operations Senior Associate

Remote, California

Title: Strategy & Operations Senior Associate – Payments and Chargeback Disputes
Contract Duration: until April 2026
Contract Type: W2 under Staffing Supplier
Pay Rate: $49.50/hour
Start Date: September 15, 2025
Location: USA Remote (any US timezone)
Visa Sponsorship: Not provided

Executive Summary
We are seeking a strategic, resourceful, and high-performing Strategy & Operations Senior Associate to drive continuous improvement in payments and chargeback disputes processes. You will play a key role on the Fraud team, leveraging operational expertise, strong data analysis skills, and hands-on HTML abilities to optimize dispute resolution templates and efficiency. The ideal candidate is collaborative, detail-oriented, and comfortable implementing solutions that reduce fraudulent activity while preserving a seamless user experience.

Key Responsibilities

Lead iterative enhancements and optimizations to dispute resolution templates, focusing on accuracy and user clarity
Implement workflow improvements and updates to HTML-based templates
Analyze dispute outcomes using SQL and Excel to identify areas for process improvement and measure success
Collaborate closely with product, engineering, and operations teams to design and implement scalable fraud prevention and dispute resolution solutions
Monitor disputes processes and provide ongoing refinements to drive higher resolution rates and accuracy
Regularly report on process outcomes and recommend actionable improvements

Skills & Qualifications

3+ years of experience in operations, strategy, or analytics roles
Demonstrated ability to drive performance improvement and operational effectiveness
Proficiency in HTML, including editing and maintaining customer-facing templates
Strong analytical skills with experience using SQL and Excel to evaluate and optimize processes
Excellent communication abilities and experience supporting cross-functional initiatives
Bachelor’s degree or equivalent experience

Apply now!