Business Analyst

• Attend and influence through quality reviews
• Working with Subject Matter Experts, manage process changes raised internally and externally to ensure compliance and effect change, this includes pan Geography engagement.
• Provide communication as appropriate to department.
• Manage the delivery of the continuous improvement plan, capturing lessons learnt to inform changes.
• Manage the preparation, control and issue of processes
• Provide visibility of trends related to scope of activities
• Act as POC for audits and support to these, including closure of non conformances.
• Work across the business with colleagues to ensure ability to influence other areas of the business.
• Manage maintenance of internal authorisations and documentation providing guidance to the wider department.

Business Improvement

• Manage the development of effective Business Procedures across LH UK Programme's, in alignment with development of the overall Programme's Operating model and capability enhancement.  
• Develop, implement and manage achievement of a plan to achieve formal Project Management Accreditation (P3M3 or similar)

                 Including key interface with the selected accreditation company

                 Review, feedback and finalisation of any reports and feedback

• Strategy, approach and plan to achieve increased level of accreditation in “Programme Management” for LHD(UK)
• Manage and develop the departmental administration team and resources.
• Identify, plan  and implement improvement initiatives, for own span of control and as allocated by the function, through the application of workshops and the use of appropriate business improvement tools and methodologies.
• Working with other SME’s within the department and proactively seeking feedback from project delivery teams Define, drive and embed business and programme management processes based on best practice ensuring interconnectivity with all Company procedures. Use internal and external benchmarking to support.
• Capture, monitor, act and report upon Customer Feedback and lessons learnt.
• Support the Progamme Assurance and Development Program Executives to Carry out reviews with appropriate personnel across the relevant LCM and Phase Gate
• Develop the effective cross functional relationships to capture adherence issues and improvements necessary within LH UK programme's to support robust business delivery in other areas of the business.
• Provide training and practical support to ensure processes are adopted and a culture of continuous improvement is embedded within the organisation.
• Provide support with the application and consideration of risk based thinking. Work with the Programme risk team to identify common process issues and proactively identify solutions to support with risk mitigation actions.
• Effective management and co-ordination of the Improvement Project tasks and their inter dependencies into the overall Programme or Project, including resolution of issues.

ESSENTIAL KNOWLEDGE, SKILLS & EXPERIENCE

• Good knowledge of processes and procedures with good attention to detail.
• Knowledge of international quality standards and contract review.
• Experience of implementing Continuous Improvement Programmes,
• Ability to facilitate and lead improvement sessions with business stakeholders from across the company at various levels of authority.
• Ability to develop good relationships within LH, including Italy and the external customer (at appropriate levels)  
• Strong analytical and project management skills, including a thorough understanding of how to interpret business needs and translate them into operational requirements throughout the project lifecycle.
• Effective leadership, interpersonal and communication skills.
• Good direct and indirect team management skills, including recruitment, motivation and development.
• Undertake ordered and logical thinking whilst problem solving through root cause analysis.
• Excellent written and verbal communications skill, able to write procedures and share with Understand the overall business aim of the programme or project and how their expertise contributes to that aim.

Ideal

•  Robust detailed knowledge of LH business processes and procedures with good attention to detail.
•  Experience of implementing Continuous Improvement Programme's,
•  Understand and apply recommended programme and project management standards such as Project Management and Risk Management.

Must have skills

• Ability to facilitate and lead improvement sessions with business stakeholders from across the company at various levels of authority.
• Good direct and indirect team management skills
• Good general knowledge of processes and procedures not necessarily LH specific with good attention to detail.
• Strong analytical and project management skills